Complaints & Dispute Resolution
We aim to resolve every complaint fairly and promptly. Here is how to raise one and escalate it if needed.
Last updated: 11 June 2026
Step 1 — Contact us
Email support@junglebet.co with your account name, the date of the issue and what you'd like resolved. We acknowledge complaints within 2 business days.
Step 2 — Internal review
If our first response doesn't resolve the matter, ask for it to be escalated to a senior officer. We aim to provide a final written response within 14 days.
Step 3 — External resolution
If you are not satisfied with our final response, you may refer the matter, free of charge, to our regulator, the Northern Territory Racing and Wagering Commission (NTRWC), whose contact details are on its official website. Racing and sports-integrity matters may also be referred to the relevant racing controlling body or Sport Integrity Australia. A privacy-related complaint may be referred to the Office of the Australian Information Commissioner (oaic.gov.au).
Funds held during a dispute
Your undisputed withdrawable balance remains available to you while a complaint is being investigated. We will not close or restrict your account solely because you have made a complaint.